Frequently Asked Questions
Have questions about Empire Auto Glass USA? Check out our FAQs. If there’s something else you’re wondering about, please call us; we’ll be happy to help.
Insurance
Q: Do you take my insurance?
A. We work with all insurance companies, and we make the process smooth and easy for you.
Q: Does my insurance company need information before I call Empire Auto Glass USA?
A. When it comes to insurance claims, we are experts at the process. Just leave the coverage verifying, filing of insurance claims and the entire paperwork to Empire Auto Glass USA.
Q: What happens if the damage is not your fault?
A. If the damage on your auto glass or windshield is the result of an accident and it was not your fault, the insurance of the other driver will have to cover your cost. Most insurance companies do not count auto glass damage as a claim on your policy. You should ask your insurance agent or refer to your policy to obtain your benefits.
Q: Do my auto insurance rates go up?
A. Many people believe their insurance rates will go up if they turn in the glass claim to their auto insurance. In our experience, most insurance companies won’t raise your rates because of a glass claim. However, if you are concerned, you should call your agent and see what they say. If we determine that you don’t have to replace the entire windshield, many of the big auto insurance carriers will waive the deductible and pay for the entire repair.
Q: What if my deductible comes out to be more or the same as the auto glass service?
A. We recommend a cost-effective experience, in which it would be better to pay out of your pocket under such circumstances because paying out of your pocket will cost less than the deductible. Either way, we will always be there to determine the best option for you.
Q: If my windshield is repaired instead of replaced, will all insurance companies waive my deductible?
A. Most insurance companies waive windshield repair to 100% with no deductible.
Empire Auto Glass USA actually covers the first $100 of your deductible. Where else can you get that kind of service? Very reasonable.
Nationwide 100% Warranty
Q: What Warranty does Empire Auto Glass USA offer. What if it doesn’t turn out right?
A. You have no worries because we guarantee our work! We will repair or replace any glass leakage or workmanship that we have done. This warranty is good as long as your own the car. If the vehicle is on a lease, we will warranty the work until the end of the lease.
Q. Is there certain auto glass repairs your company will not fix?
A. To us, there is no small repair. Whether it’s just a chip or a huge crack, we give all our jobs this no-nonsense warrantee. If you ever have any concerns about any work we have done, just give us a call. We will make sure you are absolutely satisfied.
Empire Auto Glass USA goal is your satisfaction. We are only happy when you are smiling.
